SHIPPING, LOCAL DELIVERY & LOCAL PICKUP


EXPRESS SHIPPING WITH AUSTRALIA POST

FREE SHIPPING on orders over $100

$10 Flat rate shipping on orders under $100

 

LOCAL DELIVERY Orders made for local delivery will be delivered Monday - Thursday. Generally these will not be same day delivery unless prearranged.

LOCAL PICKUP Orders to be collected from either shop will be packed fresh on collection. Orders for local pickup can be collected immediately during opening hours unless otherwise advised.

SHIPPING - POSTAL ORDERS

Orders are dispatched in 1-4 days.

Our dispatch facility operates from 9am-2pm Monday to Thursday. All orders are 'picked' fresh and vacuum sealed for transit.

All postal orders are posted using Australia Post Express satchels. 

Free post on orders over $100 is a special offer and is not available during sales periods.

Shipping costs are subject to change without notice.

Tracking will be provided. In the case of someone not being able to take delivery of the parcel and the parcel being left unattended, Steyns Biltong and Jerky is no longer responsible. If the parcel is stolen or damaged it cannot be refunded/ replaced. We cannot guarantee that delivery drivers will follow delivery instructions, nor can we guarantee the area 'safe' to leave a parcel. If no one will be available to accept delivery we recommend rerouting to an AusPost Parcel Locker. Click here to find out more

We recommend providing a parcel delivery spot that it is out of the sun in the event you are not home to receive delivery.

If your order cannot be delivered and is returned to our facility our team will contact you to resolve the issue. If the parcel was returned due to an error in the address provided by the customer, there will be a reship fee charged.